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There are several different types of electricity meters. Visit our how to read your meter web page for further information about each type and how to read them.
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You will need to discuss your billing frequency with your electricity retailer, however it is likely that they will provide you with a monthly billing option.
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Yes. We remain the distributor of electricity in South East Queensland, and therefore are responsible for ensuring the safe supply of electricity.
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Your nominated electricity retailer is now responsible for determining the cost of the new Type 4 smart meter and the billing associated with it.
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Metering Service Charges (MSC) are charges to you for the provision of metering services by us.
The MSC's are not new charges and were previously included in the Supply Charges shown on a your electricity bill.
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The Supply Charge is a fixed fee which recovers the cost of providing and maintaining the physical connection to your premise, (poles & wires), not the energy that you consume.
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Type 4 smart meters, also known as digital, advanced and communications enabled meters, have the ability to take half hourly electricity consumption readings. These metering types also allow two-way communication and can be accessed remotely.
Read more on our smart meters web page.
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Yes we are at this stage. There'll be further communication if this is going to change.
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Unfortunately not. This would be against our safe entry practices.
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If you wish to discuss or dispute your electricity charges your first point of call is your retailer. If required your retailer will then discuss the issue with us.