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Yes. Think of it like servicing a car - regular maintenance improves performance and safety. Planned outages could be to upgrade streetlights, connect a new hospital or business or even to connect electric vehicle charging stations or introducing new grid technologies.
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We only notify customers who will be affected. It doesn’t matter if you have underground power, overhead lines or live in a metro or regional area, everyone gets planned outages as a part of our scheduled maintenance program.
Register for SMS text notifications or email alerts for power outages in your area.
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If you believe that you were not notified of the planned outage, our Guaranteed Service Levels team will investigate and advise if you are entitled to make a claim.
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We may be on site prior to and after the date specified to prepare for the required works.
Planned work may be cancelled or run overtime due to unforeseen circumstances, including safety, weather, and faults. If this happens, we will endeavour to contact you.
You can stay up to date with outages affecting your area, including power restoration times, by visiting Outage Finder.
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We understand that planned electricity outages can create inconvenience to impacted businesses and residents. While we strive to provide our customers with a reliable power supply, we are not in a position to provide alternative power supply to customers during these interruptions, and are not responsible for the costs associated with any work or alterations that a customer makes at their switch board.
Generators may be provided to priority essential service customers (for example hospitals and aged care facilities) and those with life support equipment in their home.
If you would like us to consider your situation, please contact us on 13 12 53 before the planned outage.
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For planned outages, you'll receive a notification to your home or business 4 business days in advance, as well as on the morning of the planned outage, and if the outage is cancelled.
We only notify customers who will be affected. You may also Register for SMS text notifications or email alerts for power outages in your area.
Note: During major weather events, planned work may need to be rescheduled to enable us to undertake emergency works instead. You may not receive notifications for cancelled/postponed planned work due to emergency response. Planned outage notifications will recommence once we are no longer in an emergency event. You can view updates on Outage Finder.