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We recommend turning off and unplugging all appliances with sensitive electrical components, such as computers, televisions, DVD players, microwaves, etc. Leave a light on so you can see when the power comes back on.
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Yes. Think of it like servicing a car - regular maintenance improves performance and safety. Planned outages could be to upgrade streetlights, connect a new hospital or business or even to connect electric vehicle charging stations or introducing new grid technologies.
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Work may be cancelled at short notice for several reasons including safety, weather and faults. If this happens, we will endeavour to contact you.
It could be that our network information for your property isn’t accurate. Please call us on 13 12 53 if this happens. We will check that your property is mapped correctly.
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Compensation is not available if we have notified you of the planned outage in advance. Don’t forget to check your email inbox or text messages if that is your preferred method of notification.
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If you do not have power, you can use hot water boiled on your barbecue to heat your child's bottle. Otherwise, your local fast food outlet or convenience store may assist in filling your bottle with hot water.
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Yes, your contact details are provided to us by your electricity retailer, so it’s important you keep them up to date with your email address, mobile number, and postal address details. Your electricity retailer is the company that sends your electricity bill.
Once your details are up to date, you can log in to our Customer Self Service portal to update your details. Alternatively you can contact us on 13 12 53 to update your notification preference.
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We recommend ensuring your mobile is fully charged. A cordless phone will not work during the outage.
Keep in mind that any equipment connected via the NBN broadband access network will not work during a power outage.
For more information on how each form of technology connected to the NBN broadband access network is affected when the power goes out, visit the nbn website.
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We only notify customers who will be affected. It doesn’t matter if you have underground power, overhead lines or live in a metro or regional area, everyone gets planned outages as a part of our scheduled maintenance program.
Register for SMS text notifications or email alerts for power outages in your area.
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This depends on the type of security system installed at your property. Some alarms will have a backup battery which allows the system to continue working. Please check the battery is fully charged.
If you are unsure how your security system works please check the manual or contact the manufacturer.
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If you have a fish tank, you can use a plastic container to scoop out some water and slowly pour it back into the tank which effectively oxygenates the water. Speak to your local pet shop during extended power interruptions or if you have any further queries about oxygenating your fish tank.