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There is a guide on our website on how to read your meter.
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Unfortunately not. This would be against our safe entry practices.
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Please notify us immediately of any damage to power poles, overhead wires or underground cables via our online Report a Problem form.
In case of a life threatening emergency, call (000) triple Zero or 13 19 62. Always assume fallen powerlines are live. Stay well clear, warn others and report it immediately.
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No. Low voltage service lines are only to be worked on by our employees or approved contractors.
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Yes. All unrestrained dogs are included in our safe entry procedures, regardless of size or age.
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No. We won't erect or replace an overhead service line over a swimming pool, spa or hazardous area.
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Written agreement must be obtained first. Only items, signs or banners which are exclusively for community events are permitted to be erected on power poles by our employees.
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We don't charge for the Safety Advice, however there may be charges if control measures such as tiger tails or isolation works are needed to meet the conditions of the Safety Advice (e.g. temporary disconnection of low voltage service or provision of safety observer).
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No. Tiger Tails are only installed to provide a visual indication of the location of the service line, and do not provide safe electrical insulation.
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No, there is no need to call us. Just submit our online Safety Advice Request Form.