FAQ Results

Most residential and business customers are eligible for a PeakSmart cashback. There are some areas where customers are not able to claim a cashback because we aren’t able to send signals to PeakSmart air conditioners (for example, some isolated community networks and end of grid areas).

Only pool filtration and associated sanitation equipment is allowed to be connected to the designated Economy Tariff 33 outlet. Remember that supply can be interrupted for up to 6 hours a day.

When your air-conditioner unit goes into a Demand Response Mode you're unable to reverse the function by changing temperature settings or other actions.

Yes. You can connect your pool equipment to Super Economy Tariff 31 via power point instead of being hardwired.

You need to be aware that Super Economy Tariff 31 only provides electricity supply for a minimum of 8 hours a day. The times will be at the distributor’s discretion, due to regional and seasonal differences. In a residential area, it will generally be between 10pm and 7am.

This may not be enough operating time to provide sufficient pool filtration. Additionally, the times when supply is available may not be convenient for pool maintenance to be carried out.

Our network is designed to cope with these peaks and has extra capacity to cater for extreme weather days. Read more information on our Peak demand web page.

No. This change applies only to domestic installations.

Installing a signal receiver in a PeakSmart air conditioner should only take 5-10 minutes and most installers will do this for free or for a small additional fee. We recommend you discuss this with your installer before proceeding with the installation.

We regularly survey PeakSmart customers to determine whether they’ve noticed any difference during a PeakSmart event. At the last survey, over 70,000 Queensland PeakSmart customers didn’t notice any difference to their comfort levels when their air-conditioners were in Demand Response Mode.

A few years ago, appliances needed to be hardwired – that is, permanently connected – to the electricity supply to be eligible for Economy Tariff 33.

Economy Tariff 33 is significantly cheaper than the general use tariff (Tariff 11), but supply is made available only for a minimum of 18 hours a day.

A change was made that removed the requirement for pool filtration and sanitation systems to be permanently wired to the controlled load tariff.

An electrician can now install a power point connected to Economy Tariff 33 specifically for pool filtration and sanitation systems. This allows maintenance to be performed more easily than if the pool was permanently wired, while still reducing peak demand on the network.

No. The signal receiver can be activated on any setting and temperature.