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Life support customers are encouraged to register for notifications about power outages via email or SMS.
If you’re a customer registered with life support equipment, you'll receive a notification to your home 4 business days in advance, on the morning of the planned outage, and if the outage is cancelled.
We will also contact you by phone to confirm you have received a notification about the planned power outage. If you don’t want to receive a follow up phone call, please let us know by our General enquiry form or call us on 13 12 53 to opt out of this service.
It's essential that you keep us, and your electricity retailer informed of any changes at your premises, including changes to your contact details, telephone number and postal address.
In case of a planned power outage, it’s important for you to consider appropriate options with your doctor or Life Support equipment supplier.
You won't be able to use your landline phone if it's plugged into a nbn modem and there's a power outage. Should this happen, you must enact your Life Support plan of action.
If you require your life support equipment during the outage, please make sure you have enough back up supply or are able to make alternate arrangements.
In case of a life-threatening emergency, call (000) triple zero or 13 19 62.
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If you or someone residing at your premises require life support equipment, you may like to register for our Life Support Program.
The Life Support Program provides eligible customers with information to help with preparing for power interruptions. Ensuring you have a plan of action in place will help you make timely decisions about your life support requirements when planned and unplanned power outages occur.
Read more about the program and who is eligible on our Life Support web page.