FAQ Results

Yes. All unrestrained dogs are included in our safe entry procedures, regardless of size or age.

All smart meters are regulated by the Australian Communications and Media Authority (ACMA). The ACMA’s regulatory arrangements require wireless devices, including smart meters, to comply with the exposure limits in the ARPANSA RF Standard.

For further information visit the Department of Energy and Public Works.

Yes we are at this stage. There'll be further communication if this is going to change.

All metering services will be charged to the account holder through the retailer. Some connection services may be charged directly to a customer and this may be the owner. In the situation where a service is required by the owner but appears on the customers bill there'll have to be a separate agreement between the owner and the account holder in relation to reimbursement.

You will need to discuss your billing frequency with your electricity retailer, however it is likely that they will provide you with a monthly billing option.

We can’t allow our field workers to enter your premises if your dog is unrestrained. As an employer, it’s our obligation to make sure our field staff and contractors are safe at work.

If this means we can’t access your meter safely, we'll automatically generate an estimated read for your electricity retailer.

In this case, we’ll leave a notice card with instructions on what to do next. You’ll be able to submit a self meter read via our Customer Self Service or by calling us on 13 12 53.

You might also need to ask your electricity retailer to adjust your bill based on your self-read.

Yes. We remain the distributor of electricity in South East Queensland, and therefore are responsible for ensuring the safe supply of electricity.

Prior to the introduction of Power of Choice you're not able to supply your own primary revenue metering unless you wish to convert to contestable type 1-4 metering. However you can supply your own sub-metering meters as is currently allowable.

No, an NMI is not compulsory to submit a self meter read. However, you must be able to pass privacy checks for your property.

Yes, the remote capacity of the new Type 4 smart meter will provide the capacity to switch tariffs remotely.