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All public requests for new street lights are to be made through your local council. Street lights are usually owned by either the local council or the Department of Transport and Main Roads and we install and maintain the lights on their behalf.
Local councils and the Department of Transport and Main Roads can find out more about street lighting connections and disconnections.
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We need a completed application for all requests to have new street lights installed. This application can be completed via our Electrical Partners Portal or via the hardcopy of the application form.
Read more about the process on our public (street) lighting web page.
Please note: You will need to show us evidence of the Local Government Authority or Transport & Main Roads acceptance of costs. This ensures the ongoing expenses are charged to them.
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Please report all street light issues via our Customer Self Service portal or call us on 13 12 53.
Street lights that are our responsibility will have a site number attached. The number is either a 7-digit silver metal label on wooden poles or a 5-digit plastic adhesive label on some metal poles.
Please note: Street lights owned by Main Roads are gradually being marked with a green ‘3’ sticker. If you can see this sticker on a street light, it is the property of Main Roads and you should contact them
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If you see a tree that’s close to powerlines, call us on 13 12 53.
We have a vegetation management plan that includes tree trimming assessments every 12-24 months.
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If a tree is touching any part of the powerlines, please stay away and report it immediately by calling us on 13 62 62. Warn others to stay well clear, as the electricity line, the tree and the surrounding area may also be live.
Trees and other vegetation touching powerlines is a risk to public safety and one of the main causes of power supply problems.