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    Insurance letter request form

    Complete the form below if you need a letter from us to confirm a power outage at your premises for your insurance provider.

    Please note: Your home and contents insurance policy may cover electrical-related damage (which can include storm events) to your property or appliances. In this case, you should direct your claim to your insurance company in the first instance.

    Important Notice: Letters for Essential Services Hardship Assistance (ESHA) Grants

    You no longer need to provide outage information in support of your application for an ESHA Grant. Mindful of the ongoing challenges being faced by applicant customers, the Department of Communities has now indicated that customers should disregard the request to obtain outage proof and check again with the department by calling 1800 173 349.

    Please view our privacy statement regarding the collection of data.

    Required fields are marked with an asterisk (*).

    The NMI is a 10 or 11 digit number that can be found on the premises power bill
    Please enter your best business hours contact number as 10 digits with no spaces
    Approximate Time & Date of the Incident
    Time of the incident
    Please select date or enter in format dd/mm/yyyy
    Did the outage last for more than a few seconds?
    Outage Details