Getting your customers reconnected after Cyclone Alfred

Thank you for your partnership during Cyclone Alfred to help customers understand what the required steps are to get reconnected if their power is disconnected due to storm damage, flooding or inundation.

To ensure your customer can be reconnected as soon as possible, please follow the below required steps:

• Once you have completed a safety check and fixed any defects, please leave a signed Electricity Defect Report or Certificate of Test and Compliance onsite to confirm the premises is safe for reconnection. Leaving a physical report onsite rather than submitting an EWR to our Portal will ensure your customer’s reconnection can be expedited.

• Contact our team on 13 62 62 to advise the site is ready for reconnection. Contacting our team will ensure your request for your customer can be prioritised.

• Our crew will attend and confirm the defects have been rectified and reconnect the premises to the electricity network.

As you are an important link in the reconnection process, we would like to share with you an infographic we use to explain this process and requirements to your customers.

Please refer to our website for clear information for customers when their power has been off due to the recent weather event and what they can expect when it’s time for their power to be restored: Getting reconnected after severe weather.