12 March 2025
Ex-Tropical Cyclone Alfred Update - 12 March
Electricity network update on ex-Tropical Cyclone Alfred, Wednesday 12 March.
AFTERNOON UPDATE
- Today crews hit areas that are most impacted in terms of severely damaged assets and doing the jobs that require a lot of literal heavy lifting removing massive trees and debris from downed power lines in semi-rural areas. Suburban areas with the most serious network damage were also a keen focus of crews.
- Despite the difficult jobs today, our crews restored another 14,000 homes and businesses to the network and in total 400,000, or 90 per cent of cyclone affected south east Queensland homes now have their lights back on.
- Energex is calling on any property owners who don’t have power on, but their next door neighbours do, to call 13 62 62 as their home may have a connection issue crews cannot see without being on site.
- Energex crews sincerely thank the community of their overwhelming support during this natural disaster!
MORNING UPDATE
Our response
- Energex and Ergon Energy Network have restored a total of 392,000 customers since the beginning of this event which equates to more than 87% of all impacted customers now restored.
- As at 7am on Wednesday 12 March 2025 there are 58,565 customers without electricity supply.
- Live outage and restoration information can be found here: Energex Emergency Outages
- Here’s a list of the customers restored by LGA yesterday:
| LGA | Customers restored in last 24hrs |
|---|---|
| Gold Coast | 18,000 |
| Redland and Bay Islands | 11,500 |
| Brisbane City | 9,000 |
| Logan City | 8,000 |
| Moreton Bay | 9,500 |
| Scenic Rim | 500 |
| Ipswich | 100 |
| Lockyer Valley | 2,940 |
| Fraser Coast | 400 |
| Total | 60,000 restored |
No excuse for abuse!
Our crews are doing a fantastic job working extremely hard in very difficult conditions. While the overwhelming majority in the community have been very positive towards them, our crews have reported abuse from a small number of people. We are calling for patience and understanding while more than 2,000 staff continue to restore power.
Current outages:
Safety tip
- If your home has been structurally damaged by the cyclone or inundated by floodwater, Energex crews will have left a Defect Notice in your mailbox or meter box. These homeowners must engage a licensed electrician to repair any defects before they can be reconnected to the network. More information on our website: Getting reconnected after severe weather.