Ex-Tropical Cyclone Alfred Update - 14 March

AFTERNOON UPDATE

Our response

• As at 5.15pm on Friday 14 March 2025 there are 12,604 customers remaining without electricity supply from TC Alfred.
• The major focus for this incident response will remain in the worst impacted areas of the network. This includes Bonogin, Mudgeeraba, Worongary, Tallai, Tamborine Mountain and Tamborine as well as Tallebudgera Valley, Currumbin Valley, Burleigh Heads, and Palm Beach where there are extensive network repairs currently underway before power can be restored.
• While we understand there is curiosity from members of the public about where damage has occurred, we’d encourage people not to go sightseeing over the weekend as we will have a very high number of trucks and machinery travelling on all of the roads around the Gold Coast and hinterland region throughout the weekend.
• Energex Outage Finder: Emergency Outages provides customers with an expected restoration time for their individual location.
• To support community recovery efforts we have community outreach teams out and about throughout the Gold Coast region and at the Government Community Recovery Hubs to help provide information to customers who remain without power.

Energex’s Restoration Plan is to have:

• 95% restored by this evening. We are currently ahead of this target.
• Energex is planning to have 100% of impacted customers restored via network or generation supply by Sunday evening.

Key message for customers:

• If a customers’ home or business have been affected by flooding, they will need to call a licenced electrical contractor to inspect the wiring and make it safe to re-connect the premises to the electricity supply.
• Energex crews are calling on any property owners who don’t have power on, but their neighbours do, to call 13 62 62 as their home may have a connection issue Energex cannot see without being on site.

MORNING UPDATE

Our response

• As at 6am on Friday 14 March 2025 there are 17,069 customers without electricity supply.
• Supply has been restored to more than 17,000 customers across all regions of SEQ since yesterday morning.
• Energex has restored every school that can safely receive electricity, either by network or generation supply.
• The worst impacted areas of the network have so far been identified as Tallebudgera Valley, Currumbin Valley, Burleigh Heads, and Palm Beach. These areas will require extensive network replacement, rather than network repairs.
• Energex Outage Finder: Emergency Outages has been updated with the expected restoration times for each individual network impact.

Current outages:

Energex’s Restoration Plan is to have:

• 95% restored by this evening. We are currently ahead of this target with 96.6% of all impacted customers now restored.
• The remaining 5% will be restored today (Friday) and over the weekend and will include the communities of Currumbin Valley, Tallebudgera Valley, Springbrook.
• Energex is planning to have 100% of impacted customer restored via network or generation supply by Sunday evening.

Key message for customers

• If a customers’ home or business have been affected by flooding, they will need to call a licenced electrical contractor to inspect the wiring and make it safe to re-connect the premises to the electricity supply.
• Energex crews are calling on any property owners who don’t have power on, but their neighbours do, to call 13 62 62 as their home may have a connection issue Energex cannot see without being on site.