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To our customers

Our main role is to provide a safe, reliable and affordable electricity supply to the 3.8 million people who live and work in South East Queensland, as well as support the millions of people who visit the region every year.

A key aim is to understand customers’ needs and expectations and deliver services which match those in a changing energy market.

Worker talking to customers at front door of cusotmer's house

Talking Energy

Find out how we work with customers to have a clearer understanding of your preferences, expectations and your use of the electricity network.

Powerline to houses on Sunshine Coast

Guaranteed Service Levels (GSL)

We are committed to making sure the safe and efficient delivery of electricity to your home or business meets an agreed set of industry standards. Read more on the service guarantees we are committed to meet.

Crews shaking a customer's hand in their driveway at home

Our customer charters

We are proud and passionate about our responsibilities of meeting customers' needs for a safe and reliable electricity supply.

Life support customers

The Life Support Program provides eligible customers with information to help with preparing for power interruptions. If you have special health requirements that rely on a power supply, find out how we can look after you.

Energy Charter

We are a proud signatory to the Energy Charter, which brings together energy businesses across the nation with the aim of improving customer outcomes. Read how the Energy Charter keeps customers' needs at the core of everything we do.

Privacy statement

We distribute electricity to rural, residential, industrial and commercial customers in Queensland and are committed to protecting your personal information. See how we are committed to protecting your privacy.