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    Manage notifications

    Stay informed. Register on our Customer Self Service Portal and subscribe for SMS text notifications and/or email alerts for things like power outages in your area.

    Not yet a Customer Self Service Portal customer? Register today.

    1. 1 Register

      Register for Customer Self Service portal

    2. 2 Once registered, go to My Profile

      Once registered, go to My Profile and add your address (Add a NMI - National Metering Identifier) using the latest information on your electricity bill

    3. 3 Go to Manage Notifications

      Go to Manage Notifications and check the options to suit your preference, for example SMS text notifications and/or email alerts. You can subscribe and unsubscribe at any time.

    Planned outages

    Stay informed about where we have scheduled maintenance or upgrade works in your area.

    We’ll send notifications:

    • 5 days prior to the planned outage
    • the morning of the planned outage
    • if the outage is cancelled.

    During major weather events, you may not receive notifications for planned work which has been rescheduled due to emergency response. Notifications will begin once we are no longer in an emergency event. You will still receive a letter notifying you of planned outages. You can view updates for planned outages.

    Emergency outages

    We will let you know when the power is out in your area.

    We’ll send notifications:

    • when the power goes out
    • when the power is back on.

    Emergency response may affect the accuracy and frequency of outage notifications. Our website will be updated as soon as practically possible, visit Emergency outages.

    Upcoming meter read if dogs are onsite

    If you have dogs at your address, you’ll receive a notification 24 hours before your scheduled meter read so you can ensure dogs are suitably restrained.

    For safety reasons our crews will not enter the property if there are unrestrained dogs. Please ensure that dogs are properly restrained and separated from any work area: either kept indoors, on a firm leash or behind a secure barrier. Read more on our safe entry practices.

    If we are unable to read your meter on your scheduled read date due to unforeseen circumstances, we will send you an updated notification. If your scheduled read date follows a public holiday, you may not receive a notification.

    Our crews are on the way

    On certain customer service work requests, we will let you know when crews are on the way so you can be onsite, if required.

    If our crews are diverted for any reason (e.g. to handle emergency jobs) we will send an updated notification to let you know we are unable to attend.

    We have provided an approximate estimated arrival time of 30 minutes in the notification. Please note that crews could be delayed due to travelling times (e.g traffic), access issues or other unforeseen delays.

    Disclaimer

    Energex make reasonable efforts to ensure the generation of notifications and information contained in our notifications is accurate. Energex accept no liability for any loss, damage or inconvenience caused in connection with the use of, or reliance on, the information contained in the notification service. The Customer Self Service portal and the notification service can be offline at any time. Energex will endeavour to restore services as quickly as possible but make no warranties as to when they will be available.

    While we make best endeavours to provide you with accurate and timely information, due to technical and system limitations, there could be times that delayed, inaccurate or multiple notifications are sent. If this is not your preference, please unsubscribe anytime via Customer Self Service.